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LTSS Outreach Coordinator

Location: Boston, MA
Post Date: 9/9/2021
Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Long Term Supports and Services (LTSS) Outreach Coordinator

Department: Boston Allied Partners

Schedule: Full Time

The role of the Long Term Supports and Services Outreach Coordinator is to outreach to members to engage them in the LTSS care coordination program, often in collaboration with ACO complex care management teams. The LTSS Outreach Coordinator will follow defined timelines in order to meet the contracted requirements of qualifying events and activities. This entry level coordinator is responsible for documentation in the electronic platform and complying with all data entry, data integrity, and data tracking requirements.

Boston Allied Partners (BAP) brings over 40 years of experience in home-based care services and supports for children and adults ages 3 to 64 that are part of MassHealth and have LTSS needs. BAP is a partnership of Boston Medical Center and the three Aging Services Access Points that serve the Boston area: Boston Senior Home Care, Central Boston Elder Services, and Ethos. Collectively, our aging service providers and BMC currently care for over 33,000 people across Boston annually.


  • Perform outreach activities to Assigned Enrollees in need of complex care management and LTSS CP supports, including but not limited to online research, phone calls, emails, and home visits.
  • Contact and inform Assigned Enrollees of the option to receive complex care management and/or LTSS CP supports.
  • In some cases, under the direction of the Assigned Enrollee (and/or Assigned Enrollee's authorized representative, if any), draft a Care Plan for any identified needs.
  • Assist Enrollee in navigating and accessing LTSS services or programs and/or eliminating duplication of services.
  • Share with parties who need the Care Plan in connection with their supports of the Assigned Enrollee, including members of the Assigned Enrollee's care team and other providers who serve the Assigned Enrollee (i.e. state agency or other case managers).
  • Attend and participate in agency and departmental meetings and trainings as required.
  • Perform other duties as assigned.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).



  • Bachelor's degree in social work, human services, nursing, psychology, sociology, or related field; or
  • Associate's degree and at least one year professional experience in the field; or
  • Minimum of three years of relevant professional experience.




See above within "Education."


  • Demonstrates excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
  • Proficiently and effectively read, write and communicate in English. Additional language capability is preferred.
  • Communicate in a manner appropriate and respectful to the comprehension level of the consumer and/or family.
  • Ability to visit consumers in the environment in which they reside such as the individual's home, apartment, shelter, group home etc.
  • Exhibit interpersonal flexibility, initiative, and teamwork.
  • Solid organizational skills.
  • Ability to use computer systems in various environments (mobile phone, desk-top, tablet).
  • Ability to learn and utilize various software programs.
  • Acceptance of the right to self-determination.
  • Maintains consumers' rights, privacy and confidentiality in all aspects of the job, including those relating to diagnosis and consumer records.
  • Promotes and employs ethical actions at all times with consumer's families and others.
  • Participates in performance improvement activities as requested to do so.
  • Identifies and communicates opportunities for improvement.
  • Maintains the responsibility for punctuality and attendance as defined in the agency policy to ensure optimal operation of the program.
  • Submits requests for vacation, days off, etc. in accordance with department policy.
  • Must be able to travel throughout the community and travel under all weather conditions.

Req id: 20349 Apply
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