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Medical Assistant (20 hrs) (Family Medicine-Roslindale Clinic) (Full benefits)

Location: Boston, MA
Post Date: 6/15/2021
Under the direction and supervision of a nurse and/or physician, and in accordance with Hospital policies, procedures, protocols and standards of practice, the Medical Assistant participates in the delivery of patient care and the functioning of a patient care unit/area. Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Medical Assistant

Department: Greater Roslindale Medical & Dental Clinic

Schedule: Part Time, 20 hours, Day/ Evening/ Night

Under the direction and supervision of a nurse and/or physician, and in accordance with Hospital policies, procedures, protocols and standards of practice, the Medical Assistant participates in the delivery of patient care and the functioning of a patient care unit/area. Performs duties to assist the clinical staff in safe, efficient delivery of patient care.

Patient Care Duties:

  • Obtains and documents required patient information, including but not limited to: age, weight, address, next of kin, etc.
  • Timely notifies clinical staff of any changes or unusual findings relative to patient information and/or unit functioning.
  • Assists clinical staff during procedures and exams, including but not limited to: performing room set-ups, assisting patients with preparation steps (e.g., dressing/undressing, etc.), handing of instruments/ supplies, acting as a chaperon, holding or restraining patient, etc.
  • Instructs patients/families as directed by clinical staff, including but not limited to: explaining procedures, reinforcing discharge/procedure/instructions, etc.
  • Obtains EKG when ordered.
  • Performs phlebotomy/obtains specimens as ordered, and prepares blood samples/specimens for ordered tests completing required order forms/labels, and arranging for and/or delivering specimens to appropriate labs/drop off points.
  • Reviews charts for accuracy and completeness, including but not limited to obtaining and documents/files, lab/test results, interviews patient, completes pre-procedure/or checklist, retrieves/calls for old records, etc.
  • Schedules appointments and/or procedures/surgeries to ensure efficient patient care.
  • Transport/escort patients/families as needed to ensure efficient patient care.
  • Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of patients regularly served; notifies clinical staff when patients in age groups not regularly served are present.
  • Obtains and documents pulse, respiration, blood pressure, weight and height.

Performs a variety of clerical and support duties to promote/ensure efficient area operations:

  • Answers the telephone and patient/visitor inquiries, identifying unit, self and role; responds to caller/patient/visitor needs within the scope of role, or takes and delivers messages in a timely manner; seeks assistance from the clinical staff when appropriate.
  • Prepares records for clinic session including re-filing at close of session.
  • Obtains and enters charge information.
  • Orders, stocks and organizes area equipment, supplies and materials in accordance with budget/par levels.
  • Performs related general office duties including but not limited to, taking inventory, picking up and delivering correspondence, photocopying, etc.
  • Checks and cleans area equipment including but not limited to, performing safety and quality testing, etc.
  • Performs exam/procedure room turnover between patient visits/procedures including but not limited to: cleaning, restocking, etc.
  • Identifies emergency/urgent situations and initiates appropriate response actions within the scope of her/his role, including but not limited to, immediately notifying clinical staff of medical emergencies, initiating "CODE" procedures, etc.
  • Acts in a manner that protects confidentiality of patient, employee, and hospital information at all times.

Laboratory/Phlebotomy Duties

  • Verifies identity of the ambulatory patient verbally (2 patient identifiers) as patient and any accompanying paper work or electronic orders are sent into lab. Checks with RN and/or MD if any questions/concerns or if patient/family is unable to communicate.
  • Obtains all ordered urine and other specimens from patient, after explaining the specimen collection procedure to the patient prior to the procedure and re-assures the patient.
  • Selects and prepares the appropriate vein site for the phlebotomy procedure according to hospital policy and procedure.
  • Performs the venipuncture procedure proficiently using the evacuated tube system with the appropriate safety needle according to policy.
  • Labels each specimen immediately and accurately according to hospital policy.
  • Correctly sends specimens to appropriate labs at end of each session of the day, according to GRMDC and BMC policy.
  • Performs Point of Service tests (POS) such as urine pregnancy tests, dipstick, accucheck's and hemoglobins, according to GRMDC and BMC policy.
  • Records and notifies provider and/or RN if any POS value falls below or exceeds the normal value as listed in the templates to record results.
  • Spins and separates cells and plasma, ASAP on each ordered specimen as needed, according to lab requirements.
Notifies the RN/MD immediately in the event of a patient emergency.

  • Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures and regulations.
  • Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from her/his supervisor when needed.
  • Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.
  • Participates in staff meetings/initiates including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and become knowledgeable of issues discussed.
  • Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, fire codes, OSHA, etc.
  • Consistently adheres to attendance, safety, and infectious disease control policies/standards, consistently available on the unit.
  • Remains knowledgeable and follows appropriate policies, procedures and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness.
  • Participates in ongoing educational activities to maintain technical competency and update requisite skills in his/her area of responsibilities; maintains required competencies.
  • Attends in-services on new equipment, procedures and programs; maintains accurate annual education record.
  • Completes annual mandatory educational requirements, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc.
  • Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital I.D. badge that identifies self as a Medical Assistant.
  • Assists in orientation of new staff; serves as a resource to float staff.
  • Adapts to changing patient and unit needs, including but not limited to, offers assistance to other team members, floating, adjusting assignments, etc.
  • Collaborates with charge nurse/nurse manager/supervisor to coordinate break periods with unit activities.
  • Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
  • Organizes care to function efficiently, effectively uses hospital resources, i.e., equipment, supplies, personnel, etc., and completes assignments within an appropriate time frame.

  • Utilizes hospital's attributes of RESPECT as the basis for decision making and to facilitate the division's hospital mission.
  • Follows established hospital infection control and safety procedures.
  • Performs all other related duties as assigned.

Certificates, Licenses, Registrations required:

CMA (Certified Medical Assistant) preferred.


High school diploma or equivalent required
Knowledge and Skills:

2 years of service work experience in a health care setting strongly preferred. Ability to pass clinical competency testing. Ability to perform basic math and quantitative measurements, e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts, etc. Ability to enter and retrieve computerized information/data. Physical ability to push, transfer, and pull heavy loads (e.g., independently transport average-sized patient via wheelchair and stretcher, etc.) throughout assigned shift. Physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served. Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to manage stress related to patient care issues, and changing organizational climate and personnel issues.
Req id: 19247 Apply
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