The ideal candidate will have exceptional interpersonal skills, is a team-player, experience in a large healthcare institution and clinical setting. The EHA must exhibit a strong work ethic, a high level of integrity, strong organizational and time management skills and a passion for helping others while delivering care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for our employees as patients with an alignment to the values and mission that Boston Medical Center serves.
The EHA must work within the standards, policies and procedures of the medical center and the regulations of the Massachusetts Board of Registration in Nursing.
1. Clinical Care
Conducts pre-placement evaluations and new employee health clearances Reviews new hire vaccination records and updates EMR in a timely and accurate manner; has strong technical capabilities and data integrity Prepares and safely administers required immunizations and titers, including but not limited to influenza vaccinations, Hep B, TDap, MMR, TST and T-Spot and other injections, as directed by the Nurse Practitioner and Medical Director. Performs clinical duties specific to the department, as needed. For example, may triage initial OEM injuries, may apply dressings and other minor occupational injury care, as directed. Specific duties vary by department and specific population. Performs duties as directed by supervisor, manager and/or physician.
Regularly checks the Working Well Clinic inbox and takes action on the requests and inquiries within, to include clearance status updates, reviewing e-mailed records and updating EMR with this information.
May support the clinic team in registering patients and scheduling appointments, including follow up appointments, when needed, generally during periods of over-flow.
Performs cross-booking appointment scheduling for interpreters, radiology and other clinical area appointments, as appropriate.
Responds to telephone and EMR requests
Reviews and maintains par level inventory as a back up to Medical Assistants; orders supplies.
Acts as a liaison to facilitate coordination of patient referrals and forms to other specialties
Ability to cope with high-pressure situations and demonstrate independent thinking and decision making as well as a high level of diplomacy and customer service.
Deals discreetly with sensitive information, maintaining confidentiality at all times.
Obtains and enters patient information and procedure data into hospital computer systems.
Responds to patient phone inquiries regarding office appointments, dates for specialty appointments, and other referred services such as radiology, etc.
Monitors patient flow and patient satisfaction. Prospectively identify potential issues. Trouble-shoot issues and work with Working Well Clinic Leadership to ensure efficiencies.
Coordinates the patient flow and schedules for the supported Physicians and other Providers to ensure accurate and efficient daily operation.
Attends scheduled training sessions for systems upgrades or newly acquired clinical systems and all trainings as required.
Assists in the orientation and/or acts as a preceptor for new patient flow partner employees
Other Support Duties
Answers telephone calls in a courteous manner, maintains department records and responds to inquiries from hospital staff, patients and physicians.
Organizes work area for efficiency, neatness and safety.
Communicates with all members of staff on work related issues effectively and courteously. Attends and participates in bi-weekly team huddles.
Assures that all messages for physicians and designees are accurate and forwarded promptly to the physician and/or designee.
Meets hospital-wide standards in the following areas:
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care can be provided. Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission. Follows established hospital infection control and safety procedures Maintain proper dress code.
Perform other duties as needed.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB DESCRIPTION CHARACTERISTICS
Graduate of an approved school of practical nursing.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Current license in the Commonwealth of Massachusetts to practice as a Licensed Practical Nurse.
Requires a minimum of 2 years current experience in Ambulatory Office Setting. Experience in Adult Primary Care Medicine highly preferred.
KNOWLEDGE AND SKILLS:
- Experience handling patient flow is required.
- Requires strong computer skills and knowledge of the PC applications. Windows environment and Microsoft Office products required. Knowledge of the IDX, registration or other comparable registration systems and EMR a plus.
- Excellent English communication skills (verbal and written). Bilingual highly preferred.
- Basic business writing skills required.
- Excellent professional demeanor. Must be able to work effectively with all levels of staff and management
- Excellent interpersonal skills. Must be able to show empathy and be courteous and diplomatic with patients.
- Must frequently work independently, take initiative and handle multiple tasks with conflicting priorities
- Team player with ability to work cross-organizationally to get issues resolved.
- Ability to maintain confidentiality.
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