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Program Director, Adult Day Health Program

Location: Boston, MA
Post Date: 10/23/2020
Manages all aspects of adult day health program administration and operation, including regulatory compliance, adherence to guidelines outlined by the Department of Public Health for adult day health programs, financial management, strategic planning, personnel management, public relations and promoting the program to the public. Duties include management of daily operations, ensuring compliance with state regulations, managing data, maintaining budgets, functioning as a key liaison with public and private funding sources, regulatory agencies and relevant hospital programs.

Requires a Bachelors degree with an emphasis in human services, education, public administration, or relevant clinical degree (i.e. BSN, OT)

Must have a minimum of five years of working with adults in a health care setting in a professional position, 2-3 years of related managerial experience.Works collaboratively with the leadership of the Rehabilitative Services Department to oversee the Margaret M. Shea Adult Day Health Program at Boston Medical Center.

Program Implementation and Infrastructure

  • Develops and updates all guidelines and policies with the purpose of ensuring compliance with all government regulations, as well as maintaining alignment with the organization's mission.
  • Monitors the effectiveness of the program, making adjustments as needed. Develops and implements quality initiatives, including staff recruiting and training, conducting medical record audits, monitoring/reporting of significant clinical events, monitoring/recording patient/family satisfaction, and monitoring/recording satisfaction of referral sources.
  • Oversee program safety and emergency evacuation plans.
Personnel Management

  • Works with Human Resources on the selection of qualified employees for employment following all policies, guidelines, and applicable laws.
  • Responsible for effective personnel management including training, directing, chairing meetings, mentoring and instilling a commitment to quality and excellence.
  • Monitors staff performance to identify and evaluate program strengths and challenges.
  • Conducts employee performance evaluations and disciplines when appropriate to include termination, with appropriate supportive documentation as per established policy.
  • Encourages staff and personally advances professional growth and development through participation in educational programs and workshops and maintaining knowledge of industry standards and practices.
  • Maintains personnel files for all assigned staff, including current CV, current job description, and yearly performance evaluation/goals and objectives.
Public Relations

  • Serves as the face of the program to the external community. Attends community and national events in an effort to influence policy and build and maintain positive relationships. Articulates the purpose and goals of the program to potential partners and general public through written articles, distribution of promotional materials, public speaking and training engagements, and participation in relevant conferences.
  • Establish and maintain collaborative relationships with community services to ensure that necessary support services are available to participants and their families.
  • Maintains membership in state organizations relevant to adult day health and represents the program at meetings.


  • Compiles data to determine status of program activities.
  • Develops summary budgets, status and projections of the program. Manage the fiscal administration of the program.
  • Functions as a key liaison with relevant federal, state and city agencies. Ensures clear communication and coordination between Boston Medical Center and all regulatory agencies.
  • Manages office space (may be responsible for managing facility leases, key control, user id's, etc). Monitors and maintains inventory of office supplies and equipment. Purchases as needed and stays within established budget. Keeps office equipment in working order and contacts vendors or IT, as necessary, for repairs or replacements.
  • Clinical
  • Chairs routine clinical meeting to discuss on-going cases; intervenes in unusual clinical situations and instructs staff how to proceed.
  • Provides clinical assessments as needed, including intake, assessment, treatment, transfer, and discharge of patients.
  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided.
  • Utilizes hospital's behavioral standards and core values as the basis for decision making and to support the hospital's mission and goals.
  • Follows established hospital infection control and safety procedures.
  • Performs other duties as needed.
  • Performs routine review of client charts to ensure compliance to regulatory standards.
  • Notify the participant or his/her legally authorized representative in the event of change in a participant's charges, billings, benefit status, or other administrative status
  • Communicates with participants, their legally authorized representative or contact person in the event of the following:
    • An emergency, serious incident, or fire
    • Severe illness involving the participant
    • Incident involving the participant which results in injury or requires medical attention
    • A significant change in the participant's status
    • A need to alter the participant's treatment significantly
    • A significant revision of the participant's plan of care
    • The need to transfers the participant from the program
    • A change in a participant's charges, billings, benefit status, or other administrative matters
  • Notifies the participant, the participant's primary care provider, and the participant's legally authorized representative or contact person upon a decision to discharge the participant from the program.
  • Delegates responsibility for managing the day to day operations of the Program during any short term absence of the Program Director.
  • Oversees quality assessment and performance improvement initiatives.

Req id: 16681 Apply