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Pharmacy Technician 3-Medication Reconciliation Technician (16 hours)

Location: Boston, MA
Post Date: 4/20/2020
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Under the supervision of the Pharmacy Technician Supervisor, and according to department policies and procedures and guidelines, the Medication Reconciliation Technician will assist pharmacists in obtaining a list of the most accurate prior to admission medications by interviewing patients and consulting with their outpatient pharmacies. The Medication Reconciliation Technician will obtain medication histories in the Emergency Department as well as in the inpatient areas. Through performing medication histories, the Medication Reconciliation Technician plays an integral role in helping to prevent medication errors caused by inaccurate or incomplete information. The technician will be expected to provide exemplary service to other internal customers at BMC, as well as embody BMC's values in all interactions with patients and colleagues. This position will rotate through days, evenings, weekends, and holidays.

ESSENTIAL RESPONSIBILITIES / DUTIES:

  • Obtains medication histories on all assigned patients during scheduled shifts
  • Performs patient and/or caregiver interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter medications, and herbal supplements
  • Calls outpatient pharmacies or other healthcare facilities to confirm medication regimens or investigate discrepancies when necessary
  • Communicates medication-related issues to all appropriate health care professionals
  • Writes formal notes in the electronic medical record where appropriate, documenting the findings of the medication history
  • Provides exemplary customer service to Boston Medical Center staff and patients
  • Delivers exceptional care to patients with empathy and respect
  • Maintains the confidentiality of all designated hospital and patient information at all times
  • Conforms to Boston Medical Center's standards of conduct so that the best possible customer service and patient care experience is provided:
    • Conducts interpersonal relationships with patients, visitors, physicians and fellow employees in a courteous and customer friendly manner
    • Takes corrective action to improve performance on problem areas
    • Follows established hospital infection control and safety procedures
    • Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals
  • Performs other related tasks as needed/as assigned
  • Responsible for the creation and maintenance of a healthy work environment. A healthy work environment is one where people feel supported, held accountable, where standards are applied and expectations are clear. A healthy work environment is one where leadership supports and leads, models behavioral standards and sets the example for how to do all things right. Critical responsibilities related to this:
    • Being engaged in the department, including managing up, owning team decisions, and communicating and supporting departmental and or organizational initiatives.
    • Hold self and others to the highest ethical standards, and act with honor above all.

Must adhere to all of BMC's core values.

JOB REQUIREMENTS

EDUCATION:

Required: High school diploma or equivalent degree and strong mathematical skills.

Preferred : Some college, and associates or Bachelor's degree

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Required - Registration as a Pharmacy Technician with the Massachusetts Board of Pharmacy.

Required - National pharmacy technician certification from either Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (ExCPT)

EXPERIENCE:

Required: 4 years of pharmacy technician experience.

Preferred: At least 1 - 2 years of related outpatient/retail pharmacy experience (order processing, prescription adjudication, third party problem resolution, customer service).

KNOWLEDGE AND SKILLS:

  • Excellent English communication skills (spoken and written). Must be able to read, interpret and convey complicated verbal and written instruction with precision, accuracy and dependability. Additional language skills are helpful.
  • Ability to work independently to accomplish assigned daily tasks to expectation, consistently, and on-time
  • Exceptional attention to detail and accuracy
  • Effective and strong interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, colleagues, and other hospital staff
  • Ability to multi-task, prioritize essential tasks and meet deadlines
  • Basic computer proficiency including ability to enter, and interpret computerized data/information. Familiarity with Epic is desirable.
  • Must maintain the required level of competency to perform the essential duties and responsibilities

Req ID: 15238

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