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Associate Director, Inpatient Pharmacy Operations

Location: Boston, MA
Post Date: 4/2/2020
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The Associate Director (AD) is responsible to plan, organize, direct and oversee aspects and activities of the Inpatient Department of Pharmacy as the operational manager for hospital pharmacy on the BMC campus.
The AD works in close collaboration with the Associate Director of Clinical Services and Associate Chief Pharmacy Officer to meet departmental established goals, programs and initiatives.
Specifically the AD is responsible for supporting activities that will promote safe, effective, and efficient inpatient and clinic medication distribution services while maintaining and growing pharmacy services.
The AD guides development of continuous service, education, and quality improvement, innovation and staff empowerment, accomplished through effective coaching and continual communication related to high level performance. Responsible for developing strategy and goals to improve patient care and satisfaction, supervising employees, and aligning the goals of the department with the goals of the organization.
The AD ensures all legal and regulatory requirements are satisfied for Boston Medical Center hospital and clinic locations. Ensures that pharmacy services and activities are carried out to meet the mission, goals and standards of BMC.

The Associate Director (AD) is responsible to plan, organize, direct and oversee aspects and activities of the Inpatient Department of Pharmacy as the operational manager for hospital pharmacy on the BMC campus.

The AD works in close collaboration with the Associate Director of Clinical Services and Associate Chief Pharmacy Officer to meet departmental established goals, programs and initiatives.

Specifically the AD is responsible for supporting activities that will promote safe, effective, and efficient inpatient and clinic medication distribution services while maintaining and growing pharmacy services.

The AD guides development of continuous service, education, and quality improvement, innovation and staff empowerment, accomplished through effective coaching and continual communication related to high level performance. Responsible for developing strategy and goals to improve patient care and satisfaction, supervising employees, and aligning the goals of the department with the goals of the organization.

The AD ensures all legal and regulatory requirements are satisfied for Boston Medical Center hospital and clinic locations. Ensures that pharmacy services and activities are carried out to meet the mission, goals and standards of BMC.

ESSENTIAL RESPONSIBILITIES / DUTIES:

The AD's responsibilities include, but are not limited to:

  • - Compliance with all Federal, State and Local laws, regulations and rules; compliance with all accreditation standards and knowledge of and adherence to all policies and procedures of the organization and department.
  • - Responsible for the creation and maintenance of a healthy work environment. A healthy work environment is one where people feel supported, held accountable, where standards are applied and expectations are clear. A healthy work environment is one where leadership supports and leads, models behavioral standards and sets the example for how to do all things right. Critical responsibilities related to this:
  • Setting the expectation that delivering exceptional patient care is the primary goal for all team members at all times.
  • Serves as a positive leader and resource for change by being supportive, tolerant, accepting of behaviors and ideas from team members so they feel heard, included in decisions, valued, and respected.
  • Being engaged in the department, including managing up, owning team decisions and communicating and supporting departmental and or organizational initiatives.
  • Hold self and others to the highest ethical standards, and act with honor above all.
  • Effective human resource management, including effectively recognizing people, disciplining people, developing and performing performance evaluations and guiding people in professional development

- In collaboration with Associate Chief Pharmacy Officer (ACPO), translates hospital goals into departmental strategic and operating goals and objectives on an annual basis. Defines, develops and implements short and long term strategies and plans to meet organizational objectives within specified target date. The AD will use evidence-based processes to ensure the highest level of quality, safety and service. On an annual basis develops cost savings plans with leadership to minimize expenses and maintains best practices in supply chain management while ensuring maximal quality and safety of drug therapy.

- Priority of position activities is in improving and maintaining the operations of the pharmacy. The AD should focus on:

  • Employee development and engagement
  • Establishment of key performance indicators, maintain and/or exceed set target of drivers of success for the department
  • Labor productivity through staffing and automation in collaboration with Associate Director of Clinical Services
  • Reducing costs (through inventory control, efficient fill strategies, effective staffing matrices, etc.)
  • Improving quality (reduction of error rates through CQI programs, effective operational management and education)
  • Reducing turnaround times (by introducing efficiencies, providing tools to managers to drive performance, and effectively managing day to day activities)
  • Ensuring high level customer service and high level patient, nursing, and provider satisfaction
  • Maintaining a high level of competency and leadership in general operations, including knowledge and operation of technologies, workflows, and drug distribution processes
  • Managing projects including the creation of ideas, identification of key stakeholders, development and execution of the project, timely completion, and presentation to large groups and/or Vice President, Officer and Board-level stakeholders at the organization

- In collaboration with ACPO:

  • Directs Pharmacy operations to meet budget and other financial goals.
  • Directs short-term and long-range planning and budget development to support strategic business goals.
  • Directs and participates in growth activities to support overall business objectives and plans.
  • Directs quality management and continues quality improvement programs to ensure compliance with regulations and standards on an ongoing basis. Examples include overseeing and checking on daily, weekly, monthly and quarterly reports on all aspects of operations. Ensures follow up, and closes the loop on outstanding items
  • Establishes the performance goals, allocates resources, and assesses policies for senior management.
  • Cultivates excellent work relationships with Hospital staff and colleagues. Develops and maintains partnerships across other departments in the organization by early engagement of stakeholders in problem solving, negotiating and influencing buy-in from others prior to implementation, self-identifying and volunteering for interdepartmental projects, interdisciplinary teams, and generally representing the department outside of the department.
  • Maintains, develops, establishes, and directs execution of operating policies to support overall department and organizational policies and objectives.

The AD of Inpatient Pharmacy Operations is responsible for the following duties and activities:

RFI, assessment, and recommendation of pharmacy technology and automation Oversee Operations teams to ensure on-board training and assessment of team competencies; proper use, training, management and efficacy related to automation devices and departmental workflows. Operationalize drug shortage mitigation strategies and provide timely communication to all pharmacy staff Adherence to USP 797, 795, and 800 standards Assist with drug purchasing, invoice approval, and inventory management Controlled substance compliance, auditing and investigations New project planning & project management Lead Pharmacy Nursing Committee Investigate and respond appropriately to all complaints and take effective corrective action when necessary Participate in the following: Mandatory training requirements as per hospital policy Continuing education/in-services to enhance knowledge and leadership skills Staff meetings Performance improvement initiatives Orientation of new staff, students and/or volunteers Share on-call responsibilities with other pharmacy leadership staff Utilize hospital's values as the basis for decision making. Follow established hospital infection control and safety procedures.

- Within the scope of the department and organization and relevant to professional standards, other duties and responsibilities as requested by senior leadership.

EDUCATION:

Requires a minimum of a Bachelor's Degree in Pharmacy from an accredited college of pharmacy (PharmD is preferred).

Other advanced degree (e.g. M.S., MBA, MHA, etc.) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Current licensure to practice as a pharmacist in the Commonwealth of Massachusetts.

EXPERIENCE:

  • Work requires at least 5 years of progressively advanced hospital pharmacy management experience. (Residency experience may be included in years of experience at a ratio of 1:1).
  • Prior management experience required.

KNOWLEDGE AND SKILLS:

  • Proven ability to translate a strategic plan into operational policy.
  • Leadership ability to guide, direct, and mentor a multi-layered staff; ability to lead change, manage people, engage across departments and across the organization.
  • Demonstrated track record of management of personnel and fiscal resources
  • Capable of program development, implementation and evaluation
  • Capable of long range program planning that involves complex decision making tasks.
  • High degree of analytical ability in mathematics and scientific and management principals necessary to develop, review, and modify procedures and programs.
  • Excellent verbal and written communication, seeks out, understands, listens and conveys clearly, all information as needed
  • Exceptional interpersonal skills with demonstrated ability to identify and resolve interpersonal or professional conflicts
  • Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
  • Dedicated team player with the willingness and desire to learn and grow within the organization
  • Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur
  • Professional in conduct and appearance
  • Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.). Experience with pharmacy information systems (EPIC, Pyxis, etc).

Req ID: 14947

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