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Patient Navigator (with Research Responsibilities) Pediatrics

Location: Boston, MA
Post Date: 4/2/2020

Family Navigator in the newly funded Autism Center of Excellence research team, a 5-year research project to improve access to and engagement in services for culturally diverse children with autism. The Family Navigator will work with families of young children with signs of autism who are participating in the study. Navigators are responsible for outreach to families, meeting with families in the community and during clinic appointments, making home visits, assisting families in interactions with community agencies. Navigators will be trained in a parent coaching intervention and will meet with families weekly to help parents learn this approach. Research responsibilities include collecting and managing clinical and research data in a standardized format and attendance at research team meetings. Training will be provided on ethical conduct of research.


Responsible for working with families:

  • Helps families learn about autism and engage in developmental assessment and follow up.
  • Helps families interact with community service agencies
  • Help families understand and communicate about their child's development concerns in a culturally appropriate way.
  • Works with community-based organizations on behalf of clinic families, helps families' complete applications for community services.
  • Helps families to solve problems that interfere with obtaining care and support for their child and their family.

Performs a variety of follow-up duties such as:

  • Maintains notes and records in the EMR and related database according to research standards
  • Maintains detailed records of contacts with children and families participating in the study.
  • Maintains positive relationships with collaborating and consulting health care providers and community agencies.
  • Assists team in making referrals and supporting family with follow through.

Provide interventions according to research study protocols

  • Report to research PIs
  • Work with research study coordinators to fulfill key aspects of study protocols
  • Delivery of research interventions according to study protocols and attend intervention team meetings
  • Collects and manages research data in standardized format

Works cooperatively with other team members.

Provides and receives constructive feedback from team members.

Contributes to the development of new ideas that advance the goals of the Center of Excellence.

Maintains patient confidentiality.

Meets hospital-wide standards in the following areas:

  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights

Performs other duties as assigned or as necessary.

Must adhere to all of BMC's RESPECT behavioral standards.


High school diploma/GED (required)

Bachelor's degree (preferred but not required)


Car and driver's license preferred but not required


  • 1-2 years of experience as a parent, guardian or mentor/caretaker to a child needing mental health, developmental, or Special Education Services.
  • Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served required - Spanish desired.


  • Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team and comfortable working with multi-cultural, low-income families who have children with developmental concerns.
  • Strong communication (oral and written), interpersonal, organizational, and record keeping skills.
  • Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served required - Spanish desired.
  • Ability to handle multiple tasks and responsibilities at the same time effectively.
  • Knowledge of software applications such as Microsoft Excel and Word
  • Ability to interpret and record data and understand basic medical terminology.
  • Ability to work some early evenings and/or weekends

Req ID: 14844

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