Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience. Certification in A+ strongly preferred.ITIL Foundations certification strongly preferred One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus. * Impeccable customer service skills* Must be able to multi-task and prioritize well* Experience using ticketing system to track incidents. Service Now knowledge preferred.* Excellent writing and communication skills* Demonstrated problem-solving ability* Working Knowledge of current PC and mobile computing technology* Ability to give verbal instruction patiently to non-technical users* Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.
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