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Client Service Analyst - Field Services

Location: Boston, MA
Post Date: 4/2/2020
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Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience. Certification in A+ strongly preferred.ITIL Foundations certification strongly preferred One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus. * Impeccable customer service skills* Must be able to multi-task and prioritize well* Experience using ticketing system to track incidents. Service Now knowledge preferred.* Excellent writing and communication skills* Demonstrated problem-solving ability* Working Knowledge of current PC and mobile computing technology* Ability to give verbal instruction patiently to non-technical users* Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.

Req ID: 14686

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