Managed Care Service Representative- Patient Access Services- 40 Hrs, Days (Quincy MA)
Location: Quincy, MA
Post Date: 4/2/2020
Gather information for patient registration for various ambulatory department patients. Schedule appointments, verify demographic, insurance, and financial information for patients. Coordinate and arrange for primary care provider approvals for services provided to managed care patients in various Boston Medical Center specialty clinic areas (Pulmonary/Asthma, Infectious Diseases, and Urgent Care Clinics). Serve in role of Patient Access Representative in any medicine clinic when needed.
Associates Degree or High School Diploma plus equivalent experience. 1-2 years previous experience in a customer service role within a healthcare setting is preferred. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Excellent verbal communication skills. Able to communicate effectively in writing. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information.