The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures. Facilitates interaction and communication with health care staff and providers. Offers educational materials in appropriate language. These activities requires the Patient Navigator toproperly documentcare plansin the electronic medical record, and to be knowledgeable about community resources, includingfinancial, educational, social, and emotional support services available topatients. The Patient Navigator II shall demonstrate cultural competency with respect to the patient populations served and will track patients through completion of all diagnostic and treatment plans to ensure timely receipt of care. The Patient Navigator II manages the patient tracking database and is responsible for entering all patient demographic and appointment information into the system. Additionally, the Patient Navigator II is responsible for running routine and ad-hoc reports to facilitate efficient patient tracking and to optimize the program's capacity.Associate's degree (or equivalent combination of formal education and experience in community health)plus a minimum of 1 - 2 years in healthcare is required.A Bachelor of Science in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred. May waive experience requirement for candidates with Bachelor's degree or higher.
Knowledge of health care systems and community resources available.
Proficiency with standard software programs used in healthcare (such as MS Word, Excel, Outlook) and web browsers, patient registration systems and electronic medical record.
Exceptional organizational skills required.
Ability to multi-task and work under time pressures.
Ability to communicate well both verbally and in writing with other members of the clinical team.
Excellent English communication skills. Additional language skills appropriate to the patient population served (especially Spanish and/or Creole) is desirable.
Self directed and independent.
Must be a self-starter and possess excellent customer service skills.