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Early Childhood Family Navigator

Location: Boston, MA
Post Date: 4/2/2020
The "Early Childhood Family Navigator" will work in conjunction with Pediatric providers and staff to support, provide information and offer ongoing assistance to families with young children from birth through age 8 who receive their pediatric care at BMC. Services include meeting new mothers in the nursery or inpatient unit before the infant is discharged; developmental screening, referrals to community resources, and the provision of developmental guidance to parents. Responsible for outreach to families, meeting with families during clinic sessions, assisting families in interactions with Early Intervention, school system and community agencies, collecting and managing clinical and research data in a standardized format.


Responsible for working with families:

  • Meets families to introduce the Pediatric Practice
  • Follows up with phone contact
  • Follows up with families during well child visit until at least 12 months of age as part of pediatric team
  • Provides child development information, counsels and supports families
  • Conducts developmental screening of children and of family risk factors at periodic well child visits
  • Provides and ensures successful referrals to community programs for needs of the child and/or the family, including referrals to early intervention, Head Start, Boston Public Schools, mental health services for adults, substance abuse treatment referrals, food support, housing support, etc.
  • Provides written materials to families on promotion of child development and prevention of child abuse and learning problems
  • Demonstrates the knowledge and skills necessary to provide care to a culturally diverse patient population
  • Provides outreach to and collaborates with relevant community providers
  • Helps families follow up with their appointments through phone call reminders or accompanying family to visit when needed.
  • Helps families interact with school personnel and complete forms.
  • Works with community-based organizations on behalf of project families, helps families complete applications for community services.
  • Helps families to solve problems that interfere with obtaining care and support for their child and their family.

Performs a variety of follow-up duties such as:

  • Maintains notes and records.
  • Maintains a log of children and families and documentation of contacts.
  • Maintains positive relationships with health care providers, school personnel and community agencies.
  • Assists team in making referrals and supporting family with follow through.
  • Coordinates clinical patient services such as interpreter services, etc.

Performs administrative tasks to include:

  • Recordkeeping, including filing encounter notes.
  • Collects and manages clinical data in standardized format.

Works cooperatively with other team members.

Provides and receives constructive feedback from team members.

Contributes to the development of new ideas that impact the program.

Maintains patient confidentiality.

Meets hospital-wide standards in the following areas:

  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
  • Utilizes hospital's values as the basis for decision-making and to facilitate the division's hospital mission.
  • Follows established hospital infection control and safety procedures

Performs other duties as assigned or as necessary.

Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).



Bachelor's Degree preferred. (*An equivalent combination of education and experience, which provides proficiency in the areas of responsibility, may be substituted for the college degree).




Experience in maternal and child health preferred.


  • Knowledge of infant and child development, family support concepts
  • Bilingual/bicultural in Haitian Creole or Spanish preferred
  • Knowledge/willingness to learn developmental screening tools
  • Knowledge of community resources and agencies that serve families with very young children preferred
  • Excellent interpersonal skills; able to work on an interdisciplinary team
  • Cultural sensitivity and comfort with a wide range of racial and ethnic populations
  • An organized work style and ability to keep written documentation; computer skills in Epic, Excel, Word; e-mail; Internet
  • Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team and comfortable working with multi-cultural, low-income families who have children with autism spectrum disorders.
  • Strong communication (oral and written), interpersonal, organizational, and record keeping skills.
  • Ability to handle multiple tasks and responsibilities at the same time effectively.
  • Ability to interpret and record data and understand basic medical terminology.

Req ID: 14421

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