Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required. Degree in Computer Science, Engineering, or related discipline preferred.
At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability
Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint
OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers, Blackberry, iPhone, iPad
Protocols: TCP/IP, HTTP, Ethernet
Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
Req ID: 14370Apply