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Patient Hospitality Service Rep, Food and Nutritional Services (40Hrs, AFSCME)

Location: Boston, MA
Post Date: 4/2/2020
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Under general supervision the Patient Hospitality Service Representative is responsible to transport, operate and maintain the Retherm (thermal trays) cart and its companion cart, provide individualized meal service to every patient, assemble patient meal trays following diet orders ensuring diet accuracy. Consult with nursing staff to maintain accurate patient information. Collect patient meal trays. Follow established sanitation procedures for cleaning the Retherm Cart, companion cart, serving utensils, trays, dishes and miscellaneous items used on the cart. Maintain and deliver nourishment supplies as ordered to patient floor units. Follow established guidelines for food items in patient units. Record food, refrigerator and freezer temperatures daily to ensure food safety.

High school diploma or GED required.
Must have a minimum of two years' experience in a food service /customer service environment. Patient feeding experience with all age groups and diet experience preferred.
Must possess knowledge of basic principles of nutrition, diets, recipes, food preparation and service.
Must be able to read, write and communicate fluently in English.
Ability to interact and communicate with patients, medical staff, dietary staff, and able to follow accurately diet orders.
Must demonstrate effective interpersonal and communication skills with a background in customer or patient service.
Must be able to follow the standards of federal, state and local regulatory agencies requirements for sanitation, food preparation and handling.
Must be able to lift up to 40lbs and transport the meal cart to unit floors for meal service without assistance.
Must have sufficient dexterity to handle food and equipment efficiently and safely.
Position requires incumbent to walk and stand 95% of the time while engaged in job routine activities.

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