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Manager of Health Plan Applications

Location: Boston, MA
Post Date: 4/2/2020
?The Manager provides leadership for all aspects of BMCHS system configuration activities for the applications under their purview. This role is responsible for the coordination and planning of application changes based on priorities determined and agreed upon by business areas as well as based on the workload of the configuration team. Works with leaders from other departments to coordinate cross functional priorities, documents and distributes the decisions made as part of this process. Mentors analysts in understanding business processes, requirements and opportunities in the context of the application. Recommends solutions that enable the organization to achieve its goals.

Key Functions/Responsibilities:

• Manages staff responsible for the configuration of transaction systems and integrated systems including configuration changes and implementation of new functionality.
• Performs and provides guidance on impact analysis related to configuration changes across systems.
• Chairs the application governance meetings for the applications under their scope of responsibility; ensures a transparent, collaborative process for priority setting and resource allocation with business leads.
• Works with & mentors team and business users to identify, develop and document business needs and develop functional specifications when appropriate.
• Maintains on-going communication with users in the use and maintenance of the applications. Leads reviews of documentation and impact assessment of system upgrades and new functionality.
• Ensures departmental SLAs are being met for reported issues by working with staff to resolve issues in a timely and accurate manner.
• Serves as the escalation point for the business regarding high priority issues.
• Responsible for ensuring that releases to Production are coordinated with all IT support staff, and are fully tested, UAT has been completed, and end users have signed off.
• Manages multiple concurrent priorities. Interacts with the system users, other team members, and participates in, and leads interdepartmental teams.
• Independently performs business analysis/configuration activities on larger, high impact projects as assigned.
• Supervises a team of Application Analysts activities including work allocation, scheduling, and planning. Completes Performance Reviews, and provides feedback to staff for development and continuous improvement.
• Trains staff on methodologies, systems and business processes.
• Attends meetings and provides management coverage during absences.
• Participate in audits and is responsible for maintaining complete documentation for audit purposes.
• Manages the relationship with software application vendors.
• Creates and maintains resource plans for both day to day project work.
• Continually work with business leaders and the applications team to improve the governance process.

Supervision Exercised:
• Supervises 5-10 staff



• Bachelor's degree in Computer Science, Management Information Systems or equivalent combination of training and experience.


• BA Certificate.
• BA Master Certificate.


• 8+ years progressively responsible business and information systems knowledge.
• Demonstrated experience with transactional system configuration. Experience in managed healthcare or insurance operations.
• Experience with relational data base concepts, as well as experience testing and implementing third party applications and tools.
• 4 years of prior management experience.

• Proven leadership skills and ability to build effective teams and manage multiple projects is required
• Must be able to utilize analytic skills to conceptualize and envision the impact of change, and propose new ways to do business.

Req ID: 14074

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