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Practice Operations Specialist

Location: Boston, MA
Post Date: 4/2/2020
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The BUAP Practice Operations Specialists' (POS) plays a key role in extending the capabilities of the Practice by working as a partner in the Practice Team supporting and managing the work flows in the Practice. The POS performs all front-end practice duties as well as ensures the highest level of patient satisfaction and a positive patient experience. Primary duties include:


First point of contact with all incoming patients ensuring a positive patient experience 100% of the time
Communicating with practice staff and providers about patient status in a timely fashion and managing patient expectations
Monitoring patient flow throughout the office and updating practice management system
Managing patient demographics in the electronic systems to ensure that all such patient information is accurate and complete to allow for accurate professional billing
Managing no show rates by ensuring all patients are confirmed/reminded of pending appointments
Managing reschedule rates through patient reminder letters and an effective check out process
Processing patient requests for scheduling, rescheduling and cancellation of appointments
Performing initial input of patient electronic medical record from legacy paper based charts
Processing the receipt of all incoming medical record data from other providers/facilities that require upload/entry to patient's electronic medical record
Assisting practice staff and providers with patient flow activities
Ensuring patient's electronic medical record is current for provider review prior to the patient's next scheduled appointment


The POS will use a variety of electronic and other means to gather and verify demographic and insurance information, including contacting patients if necessary. The POS is responsible for performing various administrative duties to support the practice on an as-needed basis, and to perform other duties as needed. The POS will also be required to travel to other practice locations to cover absences and staff shortages on a temporary basis, should the need arise.

Minimum of HS diploma or GED is required. Associates degree or Bachelor's degree is preferred.
At least 1 -2 years previous work experience in a customer service role is required, previous healthcare experience highly preferred.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Must be able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Exceptional at multi-tasking
Excellent verbal communication skills.
Able to communicate effectively in writing.
Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information.

Req ID: 13885

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