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Team Lead Clinical Systems

Location: Boston, MA
Post Date: 4/2/2020
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Oversees a team of analysts responsible for the coordination, training and implementation of the clinical applications. Their primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards. The Team Lead must posses a thorough understanding of medical terminology, technology and clinical workflows. As an assigned application and department liaison, this position will be responsible for coordinating training, troubleshooting, configuration and error resolution for new and existing applications. This position involves working closely with end-users and ITS management staff to manage the development and implementation of new features and functions. The Team Lead partners with their assigned departments and helps to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications and recommend software solution options. For large scale projects, this role will take the lead in the development and implementation of new features or enhancements. Projects are likely to include; identifying user requirements, developing detailed interfaces, planning for system conversions and recommending software solution options. For other projects, this role will provide oversight and project management to a team of analysts.

JOB TITLE:

Team Leader - Clinical Systems

DEPARTMENT:

ITS

CODE:

50092693

ESSENTIAL RESPONSIBILITIES / DUTIES:

Provides supervision of a team of analysts that provide day to day support of a group of assigned applications:

  • Ensuring that support procedures are clearly documented and kept up to date
  • Developing support practices that support high availability of systems while maximizing the capabilities of the system
  • Providing on-call support if needed.
  • Ability to identify, triage and resolve issues
  • Performing routine system maintenance activities
  • Maintaining good working relationship with vendors and vendor support personnel
  • Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments

Facilitates resolution of application issues, user concerns or production support issues in a proactive manner.

  • Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed.
  • Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement.
  • Coordinate the development of systems or manual workarounds in the various business areas.
  • Present solutions to ITS management and document issue resolution.
  • Provide on going communication until resolution is reached

Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as:

  • Development of a project summary including identification of scope and objectives
  • Management and status reporting tools
  • Feasibility and cost benefit studies
  • Requirements definition (functional and/or technical)
  • System testing/quality assurance
  • Training
  • Implementation
  • Post-implementation/on-going support
  • Project administrative activities
  • Documentation

Performs other duties as assigned or as necessary.

Req ID: 13496

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