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Program Manager, Program for Family Navigation and Community Health Promotion (40 Hours, Days) Boston, MA

Job ID 5165225 Date posted 07/19/2017

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

The Program Manager hires, trains and supervises a team of Family Navigators and Community Health Advocates in the Department of Pediatrics. The Program Manager will fall under the Center for the Urban Child and Healthy Family and work closely with the clinical leadership to oversee the operations of maintaining a team of high quality lay intervention providers, in a variety of disciplines, to serve the clinical and social health needs of patients and their families in the Department of Pediatrics. This person will play an instrumental role in defining and advocating for the critical role patient navigators and community health advocates play in care management and population health. Relationship building across the care team will be critical and they will work closely with colleagues in social work and nursing to monitor and determine the appropriate scope of services for all members of the care team. S/he will manage all aspects of program administration and operations, including the development of training materials, personnel management, quality improvement and tracking, program evaluation, faculty liaison with research staff involving navigators, financial and grants management, strategic planning, and public relations.

Manages all aspects of program administration and operation, including financial and grants management, strategic planning, personnel management, public relations and promoting the program to the public. Duties include managing data, maintaining budgets, preparing grants proposals; functioning as a key liaison with public and private funding sources, regulatory agencies and relevant hospital programs.

Requires a Bachelors degree (Masters preferred) with an emphasis in human services, education, public administration, social work, or community development.

Must have a minimum of five to seven years of experience in the non-profit sector or in a similar clinical experience, with at least 3 years in a leadership or supervisory role.

  • Ability to provide leadership and coordinate the work of a team of assigned team members.
  • Excellent oral and written communication skills; ability to be detailed oriented in all notes and documentation.
  • Demonstrated ability and experience in areas such as grant management, training, team building, program development/management, problem solving, and community building.
  • Ability to analyze needs and apply resources effectively to meet those needs.
  • Ability to achieve targeted results through motivating, mobilizing, and delegating to others.
  • Experience with Windows, Word, Excel, Outlook, Internet and web page usage/updating, social networking and other technologies that can be used to further carry the program’s mission.
  • Demonstrated skills in the provision of services in a multicultural environment.
  • Bilingual skills preferred.

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